Shipping and Payment Terms
Deliveries to consumers outside of Germany/ other EU countries
12 August 2026: Due to the requirements of the EU Packaging and Packaging Waste Regulation (PPWR), we currently do not ship directly to consumers in EU countries outside Germany. Please contact us. We will be happy to recommend one of our dealers in your country or a dealer in Germany who delivers to your country.
Deliveries within Germany
How will my order be shipped?
We ship products from our range by UPS or, on request, by DHL (for consumers only). Delivery to a DHL Packstation or post office branch is also available.
How long does delivery take?
We process your order promptly after receiving it. For orders paid in advance, we dispatch the goods as soon as payment has been received. We only issue an advance payment invoice when the item is in stock. We do not accept advance payments for items that are unavailable.
How much does shipping cost?
For consumers, shipping within Germany is free for orders of 80 € or more. This does not apply to oversized items. For orders below 80 €, shipping costs 5.50 € with UPS or 6.50 € with DHL.
For cash on delivery, an additional fee of €5.00 applies.
Which payment methods are available?
New customers can choose between advance SEPA bank payment with a 3% discount and cash on delivery via UPS or DHL. Customers who have placed several orders with ACMA – Distributor For Fine Knives may also request payment by invoice.
Important information
Despite careful handling, goods can occasionally be damaged in transit. If this happens, we will replace the damaged items at no cost to you.
Transport damage and complaints
Please let us know about any transport damage as soon as possible after receiving your order. If possible, ask the carrier to document any visible damage at the time of delivery. Your statutory rights remain unaffected if you report damage later or do not report it to the carrier.
If you need to return an item as part of a complaint, we will be happy to arrange the return with you and provide a return label. Your statutory right of withdrawal remains unaffected.
Thank you for your understanding and cooperation.